NUSADAILY.COM – JAKARTA – PT Sompo Insurance Indonesia or Sompo Insurance assesses that the COVID-19 pandemic has become an acceleran of technology adoption in the insurance industry.
“Undoubtedly, COVID-19 has become an acceleran of technology adoption in the insurance industry to improve comfort and quality,” said the CEO of PT. Sompo Insurance Indonesia Eric Nemitz in a written statement received in Jakarta on Monday.
According to him, customers want personalized and on-demand service on their mobile phones. Therefore, in the short to medium term, there will be consolidation in the Insurtech industry both through mergers and acquisitions, long-term technological cooperation, and perhaps even new digital distribution channels that disrupt.
“In any case, this will all benefit customers and intermediary businesses who want speed and convenience,” Nemitz said.
In 2021, Sompo Insurance strengthened its foothold in the corporate and retail segments by launching various innovations aimed at making Sompo Insurance the fastest and easiest general insurance company in Indonesia.
Committed to Providing Innovative Solutions and Comprehensive Services
With solid financial stability and an established track record, Sompo Insurance continues to be committed to providing innovative solutions and comprehensive services to all its customers and business partners.
“Our main goal is to protect our customers when they need them. The role of insurance in protecting the future becomes more important amidst the uncertainty caused by this pandemic. For us, having a solid and resilient business foundation is fundamental,” Nemitz said.
Sompo Insurance aims to be able to grow continuously in 2021 by continuously innovating for the welfare of its customers.
According to a report from Deloitte, the global general insurance market will rebound in 2021 with growth of about 3 percent in the full year compared to 2020.
Some of the challenges and risks that must be considered and anticipated this year, among others, are the increasing online marketing activities and the emergence of claims resolution issues related to COVID-19. (lal)